The Secret to Great Technology
is the People Who Make it

If you want to be part of an award-winning automation company that’s impacting the way
innovations are getting to market, take a look at our open positions around the world and join #TeamQuali.

IT Technician

US, Austin · Full-time · Entry-level

About The Position

Job description

Quali is seeking an entry level IT Technician to provide our employees with technical assistance on various computer systems. We are looking for that winning combination of technical skill and interpersonal skills. The right person will have technical knowledge, be able to communicate effectively, and looking to start a career in IT. You will work collaboratively with employees around the globe to maintain essential IT operations. This is an in person position in Austin TX.

Why Quali

Quali provides the leading platform for Infrastructure Automation at Scale. Global 2000 enterprises and innovators everywhere rely on Quali’s award-winning CloudShell platform to create self-service, on-demand automation solutions that increase engineering productivity, cut cloud costs, and optimize infrastructure utilization.

Responsibilites

  • Serve as the first point of contact for employees seeking technical assistance over the phone, email or in person
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Setup and/or configure workstations for new employees
  • Determine the best solution based on the issue and details provided by the employee
  • Record events and problems and their resolution in the support system
  • Manage IT inventory in Austin office
  • Identify and suggest possible improvements in procedures

Requirements

  • Proven experience in an IT help desk or other customer support role
  • Tech-savvy with a good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Good knowledge of multiple OS – Windows and macOS
  • Willing to work flexible hours
  • Excellent communication skills, customer-oriented and cool-tempered
  • BSc/BA in IT, Computer Science or relevant field is an advantage 

Apply for this position

OUR CULTURE

A Customer First Culture
A Customer First Culture

We help customers win, and everything we do is with the customer in mind

Integrity
Integrity

Trust, respect and telling it like it is builds strong team and is part of who we are

Innovation
Innovation

We are driven to create what doesn't exist and make a difference

Collaboration
Collaboration

We listen and learn fast, across our internal teams and the global technology community. We encourage them all to experience and share new ideas and results.

What Our Employees Have to Say