The Secret to Great Technology
is the People Who Make it

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innovations are getting to market, take a look at our open positions around the world and join #TeamQuali.

IT Technician

US, Austin · Full-time · Entry-level

About The Position

Job description

Quali is seeking an entry level IT Technician to provide our employees with technical assistance on various computer systems. We are looking for that winning combination of technical skill and interpersonal skills. The right person will have technical knowledge, be able to communicate effectively, and looking to start a career in IT. You will work collaboratively with employees around the globe to maintain essential IT operations. This is an in person position in Austin TX.

Why Quali

Quali provides the leading platform for Infrastructure Automation at Scale. Global 2000 enterprises and innovators everywhere rely on Quali’s award-winning CloudShell platform to create self-service, on-demand automation solutions that increase engineering productivity, cut cloud costs, and optimize infrastructure utilization.


  • Serve as the first point of contact for employees seeking technical assistance over the phone, email or in person
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Setup and/or configure workstations for new employees
  • Determine the best solution based on the issue and details provided by the employee
  • Record events and problems and their resolution in the support system
  • Manage IT inventory in Austin office
  • Identify and suggest possible improvements in procedures


  • Proven experience in an IT help desk or other customer support role
  • Tech-savvy with a good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Good knowledge of multiple OS – Windows and macOS
  • Willing to work flexible hours
  • Excellent communication skills, customer-oriented and cool-tempered
  • BSc/BA in IT, Computer Science or relevant field is an advantage 

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A Customer First Culture

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