Customer Support Engineer

Position #4120 Customer SupportIsrael
Job description

Quali, a leader in DevOps Automation and Cloud Sandboxing, is looking for a skilled professional & team player to join our support team.  As a member of the support organization the successful candidate will play a significant role in our company’s and our customers’ success.

At Quali a Support Engineer drives resolution of all customer tickets using our set of support tools, their experience and knowledge and by engaging other business units where required.


  • Own customer incidents from creation to resolution.
  • Provide general product support for installation, configuration, and implementation requests.
  • Work closely with other support members, QA, R&D, and Product Management to troubleshoot, reproduce, resolve, and accurately document support incidents in a timely and professional manner.
  • Contribute knowledge on a regular basis to the company's Knowledge Base and create examples and how-to documents.


  • Experience in technical software support.
  • Hands on experience with Windows operating systems, networking, databases, web technologies, and enterprise software.
  • Service oriented personality and excellent interpersonal skills.
  • Exceptional written and verbal customer-facing communication skills.
  • Excellent analytical, debugging and problem-solving skills.
  • Quick learner.
  • B.A or B.Sc. in Computer Sciences, Engineering or other related field, a key advantage.
  • Ability to manage customer expectations.
  • Ability to work efficiently on multiple time-critical tasks and prioritize effectively.
  • Fluent in Hebrew and English. Additional languages advantage.
  • Available to work outside of normal working hours when required.