Role Details

Technical Support Engineer

US, Austin · Full-time

About The Position

Quali is seeking Technical Support candidates with a desire to support Quali’s solution in the fields of DevOps value chain and advanced automation, virtual infrastructure, and storage. As an ideal candidate you’ll be heavily focused on supporting Quali’s solution on-premises and in the cloud (SaaS), bringing value to Quali’s customers.

As a member of the Technical Support team, you’ll be responsible for proactive monitoring, troubleshooting, and resolution of network incidents in support of mission critical platforms as well as issues reported by Quali customers and partners. Proven knowledge in extensive network support of high-availability networks, applications, and the ability to provide support to end customers and partners will be essential for your success. This position will require a rotating schedule and support off-hours.

Quali provides the leading Environments-as-a Service infrastructure automation platforms. Global 2000 enterprises and innovators everywhere rely on Quali’s award-winning CloudShell and Torque platforms to create self-service, on-demand infrastructure automation solutions that increase engineering productivity, cut costs, and optimize infrastructure utilization.

We believe it doesn’t feel like work if you love what you do. We’re a dedicated and collaborative crew that strives to grow and improve every day. So, it's no surprise that we work hard and have fun while achieving great things together. We’ve been experiencing rapid growth and we’re searching for the best of the best to join our team. If you want to learn new things, advance your career, and enjoy every minute of it, apply to work at Quali today!

Quali is an equal opportunity employer. We're committed to creating an inclusive environment for all our employees, where different backgrounds and perspectives are valued and encouraged - regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.


  • Focus on monitoring customer uptime, provide immediate support to address network and application layer issues
  • Communicate with systems and engineering departments as well as Customer and Partner IT staff to resolve and prevent issues
  • Monitor all aspects of network/systems infrastructure and provide outbound communications
  • Provide 1st level support to resolve complex, technical problems
  • Effectively communicate status to the Incident Response Team and staff
  • Actively work in an incident response capacity
  • Documentation of trouble resolution through the use of trouble ticketing system


  • Proven knowledge and experience with one of the following scripting or programming languages (C / C++ / C# / Objective C / Java / TCL / Python / Perl / Ruby, etc.)
  • VoIP knowledge a plus
  • Working experience with at least one of the following sets of technologies: virtualization (OpenStack, VMWare), cloud (Azure, AWS), networking (Cisco, Juniper, NFV), operating systems (Linux, Windows), enterprise DevOps, security and performance testing (Breaking Point, ixNetwork, ixLoad), configuration management (Puppet, Chef, Ansible), software development (IDEs, GitHub, Jenkins, Agile/SCRUM)
  • Strong communication and documentation skills required
  • Desire and ability to develop technical skills and take on additional responsibilities in order to add value to departmental and Quali’s mission and goals
  • Previous experience working in a Network Operations Center is a plus
  • CCNA certification a plus
  • Understanding of sub-netting and network segmenting
  • IP routing - configuration and troubleshooting
  • Associate’s degree or equivalent experience a plus

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