Our Privacy Policy

Last Updated: October 17, 2021

This privacy policy (“Privacy Policy”) governs how we QualiSystems Ltd. (“QualiSystems”, “Quali”, “we”, “our” or “us”) use, collect and store information pertaining to you (“User”, “you”), such as in the following use cases:

We greatly respect your privacy, which is why we make every effort to provide a platform that would live up to the highest of user privacy standards. Please read this Privacy Policy carefully, so you can fully understand our practices in relation to personal data. “Personal Data” or “Personal Information” means any information that can be used, alone or together with other data, to uniquely identify any living human being. Please note that this is a master privacy policy and some of its provisions only apply to individuals in certain jurisdictions. For example, the legal basis in the table below is only relevant for GDPR-protected individuals.

Important note: Nothing in this Privacy Policy is intended to limit in any way your statutory right, including your rights to a remedy or means of enforcement.

Table of contents:

This Privacy Policy may be updated from time to time and therefore we ask you to check back periodically for the latest version of the Privacy Policy, as indicated below. If there will be any significant changes made to the use of your Personal Data in a manner different from that stated at the time of collection, we will notify you by posting a notice on our Website or by other means.

1. WHAT INFORMATION WE COLLECT, WHY WE COLLECT IT, AND HOW IT IS USED

Data we collect Why is the data collected and for what purposes? Legal basis Third party Services we are using with your data Period of storage Consequences of not providing the data
When you browse or visit our Website
Cookies, analytic tools and Log files

 

Read more on our Cookie notice

 

 

In order to provide our Website and present you with information that is customized for you and to allow you to share content from our website through your social networks

 

In order to improve security, analyze failures, administer the Website, we log the site activity information.

Consent

 

Legitimate interest (e.g. essential cookies)

 

3rd party cookies such as:

  • HubSpot (Marketing)
  • Addthis (bookmarking)
  • Google (Analytics)
  • HotJar (Analytics)
  • Amplitude (Analytics)
  • CloudFlare (WAF)
  • Pantheon (Hosting)
This depends on the cookie in question. Some cookies (e.g. essential cookies) cannot be disabled. You may opt out of tracking by using the Cookies settings in our Cookie notice

 

You may also control and delete these cookies through your browser settings.

Log files retained for 60 days

Cannot collect and store certain cookies

 

Website cannot be personalized

 

Cannot use or access some parts of the website

When you make use of, or interact with, our Website
When you schedule a demo
  • Full Name
  • Email Address
  • Phone Number
  • Job Title
  • Company Name
  • Country
  • City
  • State/Region
To schedule and provide a demo

To call you to coordinate the demo

 

 

 

Processing is necessary in order to take steps at the request of the data subject prior to entering into a contract;

 

Legitimate interest (e.g. to provide a demo).

Third parties being used:

  • Salesforce (CRM)
  • HubSpot (Marketing)
  • Chilipiper (scheduling assistance)
  • Outreach (Engagement)
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws.

 

Cannot provide a demo

 

 

 

  • Full Name
  • Email Address
To send you marketing communications Consent Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. Cannot send you marketing communications
When you register to webinars
  • Full Name
  • Email Address
  • Phone Number
  • Job Title
  • Company Name
  • Country
  • City
  • State/Region
  • Any other data you decide to provide/supply
To send you access details of the webinars Performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract

 

Legitimate interest (e.g. to provide a webinars details).

Third parties being used:

  • Salesforce (CRM)
  • HubSpot (Marketing)
  • Outreach (Engagement)
  • Zoom (webinar solutions)
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. Cannot send access details of the webinars
  • Full Name
  • Email Address
To send you marketing communications Consent Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. Cannot send you marketing communications
When you chat with us via the Website Bot
  • Full name
  • Email Address
  • Country
  • City
  • State/Region
  • Any other information provided by you.
To answer questions

To reply to requests

To provide you with information about our services

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.

 

Legitimate interest (e.g. respond to a query sent by you)

Third parties being used:

  • Salesforce (CRM)
  • HubSpot (Marketing)
  • Outreach (Engagement)
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. Cannot contact us

 

Cannot assist/help you

 

Cannot provide you with information about our services

  • Full Name
  • Email Address
To send you marketing communications Consent Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. Cannot send you marketing communications
When you download SDK
  • Full Name
  • Email Address
  • Phone Number
  • Job Title
  • Company Name
  • Country
  • City
  • State/Region
To download our SDK package

To issue an SDK license

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.

 

Legitimate interest (e.g. to download the SDK).

Third parties being used:

  • Salesforce (CRM)
  • HubSpot (Marketing)
  • Outreach (Engagement)
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. Cannot download our SDK package

 

Cannot issue an SDK license

  • Full Name
  • Email Address
To send you marketing communications Consent Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. Cannot send you marketing communications
When you download whitepapers, case studies, videos & Webinar recordings
  • Full Name
  • Email Address
  • Phone Number
  • Job Title
  • Company Name
  • Country
  • City
  • State/Region
To download certain assets from Quali’s website Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.

 

Legitimate interest (e.g. to download the whitepapers).

Third parties being used:

  • Salesforce (CRM)
  • HubSpot (Marketing)
  • Outreach (Engagement)
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. Cannot download certain assets from Quali’s website
  • Full Name
  • Email Address
To send you marketing communications Consent Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. Cannot send you marketing communications
When you apply and complete a survey or sweepstake registration online (or by card – offline-)
  • Full Name
  • Email Address
  • Phone Number
  • Job Title
  • Company Name
  • Country
  • City
  • State/Region
  • Any other information provided by you.
To process your answers

 

To contact you in case that you win a gift card or prize

Consent

 

Legitimate interest (e.g. to assess a candidate)

Third parties being used:

  • Survey monkey (Surveying)
  • HubSpot (Marketing)
  • Salesforce (CRM)
  • Outreach (Engagement)
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. Cannot process your answers

 

Cannot contact you if you win the survey gift card or prize

 

  • Full Name
  • Email Address
To send you marketing communications Consent Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. Cannot send you marketing communications
When you apply for job via our website
  • Full name
  • Email address
  • Phone
  • CV
  • Linkedin / personal website
  • Any other data you decide to provide/supply
To process and handle your application

To verify your compatibility to the job requirements

Performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract

 

Legitimate interest (e.g. to assess you as a candidate)

Third parties being used:

  • Comeet (recruiting system)
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. Cannot handle your job application

Cannot verify your compatibility to the job requirements

When you subscribe to our newsletters / emailing list/ updates
  • Email address
To add you to our mailing list

 

To send newsletters, marketing communications and other company updates

Consent

 

Legitimate interest (e.g. send you more information about QualiSystems)

Third parties being used:

  • Salesforce (CRM)
  • HubSpot (Marketing)
  • Outreach (Engagement)
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. Cannot add you to our mailing list

 

Cannot send you marketing communications

When you contact us (e.g. ask question regarding our solutions)
  • Full Name
  • Email Address
  • Phone Number
  • Job Title
  • Company Name
  • Country
  • City
  • State/Region
  • Message
  • Any other information that you decide to provide/supply us
To answer questions

To reply to requests

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.

 

Legitimate interest (e.g. respond to a query sent by you)

Third parties being used:

  • Salesforce (CRM)
  • HubSpot (Marketing)
  • Outreach (Engagement)
  • Chilipiper (scheduling assistance)
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. Cannot contact us

 

Cannot assist/help you

  • Full Name
  • Email Address
To send you marketing communications Consent Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. Cannot send you marketing communications
When you create an account and make use of , or interact with Quali services as a User
  • Full Name
  • Email Address
  • Phone Number
  • Job Title
  • Company Name
  • Country
  • Role
  • User ID
  • Password
To create an account

 

To provide the service

 

To perform the agreement

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.

 

Legitimate interest (e.g. to fulfill the service)

Third parties being used:

  • OKTA (user authentication)
  • Zendesk (Support)
  • AnswerHub (Community)
  • MatrixLMS (Training)
  • Salesforce (CRM)
  • HubSpot (Marketing)
  • Opsgeneie (incident management)
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. Cannot create an account

 

Cannot provide the services

 

Cannot perform the agreement

  • Full Name
  • Email Address
To send you marketing communications Consent Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. Cannot send you marketing communications.
When you make use of, or interact with, CloudShell Colony/Torque
When you browse the CloudShell Colony or Torque
Cookies, analytic tools and Log files In order to provide our Service you.

 

In order to improve the service

 

In order to improve security, analyze failures, administer the Website, we log the site activity information.

Consent

 

Legitimate interest (e.g. essential cookies)

3rd party cookies such as:

  • HubSpot (Marketing)
  • Google (Analytics)
  • HotJar (Analytics)
  • Amplitude (Analytics)
  • CloudFlare (WAF)

 

Logging services such as:

  • Logz.io (log services)
  • AWS (log services)
This depends on the cookie in question. Some cookies (e.g. essential cookies) cannot be disabled. You may opt out of tracking by using the Cookies settings

 

You may also control and delete these cookies through your browser settings.

Log files retained for 360 days

Cannot collect and store certain cookies

 

Cannot use or access some parts of the website

When you create an account, log in and make use of the services
  • Full Name
  • Email Address
  • Phone Number
  • Job Title
  • Company Name
  • Country
  • Role
To create an account

To provide the service

To perform the agreement

To provide a free trial

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.

 

Legitimate interest (e.g. to fulfil the service)

Third parties being used:

  • Salesforce (CRM)
  • AWS (cloud services)
  • HubSpot (Marketing)
  • OKTA (user authentication)
  • Zendesk (Support)
  • Logz.io (log services)
  • Walkme (in-app assistance)
  • Opsgeneie (incident management)
  • Insided (Knowledge center and Community)
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. Cannot create an account

 

Cannot provide the services

 

Cannot perform the agreement

To provide a free trial

  • Full Name
  • Email Address
To send you marketing communications Consent Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. Cannot send you marketing communications
When you request a demo or a free trial
  • Name
  • Last Name
  • Email Address
  • Phone Number
  • Job Title
  • Company Name
  • Country
  • Best time to contact you
To schedule a demo or a free trials Processing is necessary in order to take steps at the request of the data subject prior to entering into a contract;

 

Legitimate interest (e.g. to provide a demo).

Third parties being used:

  • Salesforce (CRM)
  • HubSpot (Marketing)
  • Outreach (Engagement)
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. Cannot provide a demo or a free trial
When you contact us (e.g. when you want to start a trial or to receive information about our integrations)
  • Full name
  • Email Address
  • Subject
  • Description
  • Attachments
  • Any other information provided by you.
To answer questions

To reply to requests

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.

 

Legitimate interest (e.g. respond to a query sent by you)

Third parties being used:

  • Salesforce (CRM)
  • HubSpot (Marketing)
  • Outreach (Engagement)
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. Cannot contact us

 

Cannot assist/help you

  • Full Name
  • Email Address
To send you marketing communications Consent Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. Cannot send you marketing communications
When you chat with us via the CloudShell Colony / Torque Bot
  • Full name
  • Email Address
  • Any other information provided by you.
To answer questions

To reply to requests

To provide you with information about our services

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.

 

Legitimate interest (e.g. respond to a query sent by you)

Third parties being used:

  • Salesforce (CRM)
  • HubSpot (Marketing)
  • Zendesk (Support)
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. Cannot contact us

 

Cannot assist/help you

 

Cannot provide you with information about our services

  • Full Name
  • Email Address
To send you marketing communications

 

Consent Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. Cannot send you marketing communications
When you make use of, or interact with, CloudShell Live
When you create an account log in and make use of the services
  • Full Name
  • Email Address
  • Phone Number
  • Job Title
  • Company Name
  • Country
  • Role
  • Password
To create an account

To provide the service

To perform the agreement

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.

 

Legitimate interest (e.g. to fulfill the service)

Third parties being used:

  • OKTA (user authentication)
  • Salesforce (CRM)
  • AWS (cloud services)
  • Azure (cloud services)
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. Cannot create an account

 

Cannot provide the services

 

Cannot perform the agreement

When you make use of Cloudshell within your organization
When you request Quali for support and provide CloudShell Database or Logs for the purpose of failure detection
  • Email address
  • List of users
  • Any other data that you decide to provide/supply us
To perform the agreement

To provide support

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.

 

Legitimate interest (e.g. to provide support)

Third parties being used:

  • Zendesk (Support)
  • Files.com (cloud-based file transfer)
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. Cannot perform the agreement

 

Cannot provide support

When you attend a marketing event and provide Personal Data
  • Name
  • Email Address
  • Phone Number
  • Job Title
  • Company Name
  • Country
  • State/Region
  • Any other data you decide to provide/supply
To establish a business connection

 

To send newsletters, marketing communications and other company updates

Consent

 

Legitimate interest (certain b2b marketing communications)

Third parties being used:

  • Salesforce (CRM)
  • HubSpot (Marketing)
  • Outreach (Engagement)
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. Cannot establish a business connection

 

Cannot send you marketing communications

When you exchange business cards with us (provided at events, road shows, conferences, referrals or other face to face communication)
  • Name
  • Email Address
  • Phone Number
  • Job Title
  • Company Name
  • Country
  • State/Region
  • Any other data you decide to provide/supply
To establish a business connection

 

To send marketing communications

Consent

 

Legitimate interest (certain b2b marketing communications)

Third parties being used:

  • Salesforce (CRM)
  • HubSpot (Marketing)
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. Cannot establish a business connection

 

Cannot send you marketing communications

When we acquire your Personal Data from third-party sources (such as lead-generation companies)
  • Full Name
  • Email Address
  • Phone Number
  • Job Title
  • Company Name
  • Country
  • State/Region
To establish a business connection

To send marketing communications

Depending on the context, legitimate interest (B2B marketing), pre-contractual discussions or consent Third parties being used:

  • Salesforce (CRM)
  • HubSpot (Marketing)
  • Zoominfo (Business contact database)
  • Linkedin (Business contact database)
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. Cannot establish a business connection

 

Cannot send you marketing communications

When we use the Personal Data of our service providers and suppliers
  • Full name
  • Email address
  • Company name
  • Job position
  • Phone number
  • Any other data you decide to provide/supply
To contact our service providers

 

To perform the applicable agreement

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.

 

Legitimate interest (e.g. perform the contract, send contract-related communications)

None Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws.

 

Cannot communicate with you

 

Cannot perform the applicable agreement

When we use the Personal Data of our customers and partners
  • Name
  • Email Address
  • Phone Number
  • Job Title
  • Company Name
  • Business address
  • Country
  • State/Region
  • Any other data you decide to provide/supply
To establish a business connection

To perform the applicable agreement

To provide the product license

Performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract

 

Legitimate interest (e.g. to provide product information, issue quotes etc.).

Third parties being used:

  • Salesforce (CRM)
  • HubSpot (Marketing)
  • Planhat (Customer success)
  • Zendesk (Support)
  • InsightSquared (revenue ops.)
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. Cannot establish business connection

 

Cannot perform the applicable agreement

 

Cannot provide the product license

When you interact with us on our social media profiles (e.g., Facebook, Instagram, Twitter, LinkedIn)
  • Full name
  • Email address
  • Company name
  • Job position
  • Social media handle
  • Any other data you decide to provide/supply
To reply and/or respond to your request or question

To establish a first business connection/discussion

Depending on the context, legitimate interest (B2B marketing), pre-contractual discussions or consent Third parties being used:

  • Salesforce (CRM)
  • HubSpot (Marketing)
  • Outreach (Engagement)
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. Cannot reply or respond to your request

 

Cannot establish a business connection

When you subscribe or start a trial of Quali products (CloudShell, Colony) on digital marketplaces such as AWS Marketplace or Azure Marketplace
  • Full Name
  • Email Address
  • Phone Number
  • Job Title
  • Company Name
  • Country
  • City
  • State/Region
To allow you to create an account

To provide you with the requested services

To perform the agreement

To provide you with a free trial in certain circumstances

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.

 

Legitimate interest (e.g. to fulfil the service)

Third parties being used:

  • Salesforce (CRM)
  • HubSpot (Marketing)
  • Outreach (Engagement)
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. Cannot allow you to create an account

 

Cannot provide you with the requested services

 

Cannot perform the agreement

 

Cannot provide you with a free trial in certain circumstances

When you are a user and decide to create an account and make use of Torque Community site at community.qtorque.io
  • User Name
  • Email Address
  • Phone Number
  • Company Name
  • Country
  • Password
To allow you to create an account

To provide you with the requested services

To allow you to access features only available for registered users

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.

 

Legitimate interest (e.g. to fulfil the service)

Third parties being used:

  • Insided (Community)
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. Cannot create an account

 

Cannot provide you with the requested services

 

Cannot allow you to access features only available for registered users

 

Finally, please note that some of the abovementioned personal data will be used for detecting, taking steps to prevent, and prosecution of fraud or other illegal activity, to identify and repair errors, to conduct audits, and for security purposes. The abovementioned personal data may also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims. In certain cases, we may or will anonymize or de-identify your Personal Data and further use it for internal and external purposes, including, without limitation, to improve the services and for research purposes. “Anonymous Information” means information which does not enable identification of an individual user, such as aggregated information about the use of our services. We may use Anonymous Information and/or disclose it to third parties without restrictions (for example, in order to improve our services and enhance your experience with them).

2. HOW WE PROTECT AND STORE YOUR INFORMATION

2.1. Security. We have implemented appropriate technical, organizational and security measures designed to protect your personal data. However, please note that we cannot guarantee that the information will not be compromised as a result of unauthorized penetration to our servers. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.

2.2. Retention of your personal data. In addition to the retention periods mentioned above, in some circumstances we may store your personal data for longer periods of time, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, or (iii) if we reasonably believe there is a prospect of litigation relating to your personal data or dealings. We have an internal data retention policy to ensure that we do not retain your personal data perpetually. Regarding retention of cookies, you can read more in our Cookie notice.

3. HOW WE SHARE YOUR PERSONAL DATA

In addition to the recipients described above, we may share your personal data as follows:

  • With our authorized resellers, service providers and other third party partners, either with your consent or in accordance with our legitimate interests which are balanced against your rights and freedoms. We may also share Personal Data with our affiliated companies.
  • To the extent necessary, with regulators, courts or competent authorities, to comply with applicable laws, regulations and rules (including, without limitation, federal, state or local laws), and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order;
  • If, in the future, we sell or transfer, or we consider selling or transferring, some or all of our business, shares or assets to a third party, we will disclose your personal data to such third party (whether actual or potential) in connection with the foregoing events;
  • In the event that we are acquired by, or merged with, a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer, disclose or assign your personal data in connection with the foregoing events; and/or
  • Where you have provided your consent to us sharing or transferring your personal data (e.g., where you provide us with marketing consents or opt-in to optional additional services or functionality).

4. ADDITIONAL INFORMATION REGARDING TRANSFERS OF PERSONAL DATA

  • Storage: AWS with servers located in United States and Europe (all regions), Azure with servers located in United States and Europe (all regions)
  • Internal transfers: We ensure transfers within the QualiSystems group will be covered by an agreement entered into by members of the QualiSystems group (an intra-group agreement) which contractually obliges each member to ensure that Personal Data receives an adequate and consistent level of protection wherever it is transferred to;
  • External transfers: Where we transfer your Personal Data outside of the EU/EEA, for example, to third parties who help provide our products and services, we will obtain contractual commitments from them to protect your Personal Data. When Quali engages in such transfers of personal information, it relies on i) Adequacy Decisions as adopted by European Commission on the basis of Article 45 of Regulation (EU) 2016/679 (GDPR) (for example, when we access from Israel), or ii) Standard Contractual Clauses issued by the European Commission. Quali also continually monitors the circumstances surrounding such transfers in order to ensure that these maintain, in practice, a level of protection that is essentially equivalent to the one guaranteed by the GDPR.
  • Following the Court of Justice of the European Union’s invalidation of the EU-US Privacy Shield Framework in Case C-311/18, Quali will no longer rely on the EU-US Privacy Shield as a mechanism of international data transfer until further notice. Quali will however remain committed to maintaining its self-certification under the EU-US Privacy Shield Principles and respect its principles, as an additional measure of protection of its users’ privacy, until further notice.

5. YOUR PRIVACY RIGHTS. HOW TO DELETE YOUR ACCOUNT

5.1. Rights: The following rights (which may be subject to certain exemptions or derogations) shall apply to certain individuals (some of which only apply to individuals protected by the GDPR):

  • You have a right to access personal data held about you. Your right of access may normally be exercised free of charge, however we reserve the right to charge an appropriate administrative fee where permitted by applicable law;
  • You have the right to request that we rectify any personal data we hold that is inaccurate or misleading;
  • You have the right to request the erasure/deletion of your personal data (e.g. from our records). Please note that there may be circumstances in which we are required to retain your personal data, for example for the establishment, exercise or defense of legal claims;
  • You have the right to object, to or to request restriction, of the processing;
  • You have the right to data portability. This means that you may have the right to receive your personal data in a structured, commonly used and machine-readable format, and that you have the right to transmit that data to another controller;
  • You have the right to object to profiling;
  • You have the right to withdraw your consent at any time. Please note that there may be circumstances in which we are entitled to continue processing your data, in particular if the processing is required to meet our legal and regulatory obligations. Also, please note that the withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal;
  • You also have a right to request certain details of the basis on which your personal data is transferred outside the European Economic Area, but data transfer agreements and/or other details may need to be partially redacted for reasons of commercial confidentiality;
  • You have a right to lodge a complaint with your local data protection supervisory authority (i.e., your place of habitual residence, place or work or place of alleged infringement) at any time or before the relevant institutions in your place of residence. We ask that you please attempt to resolve any issues with us before you contact your local supervisory authority and/or relevant institution.

You can exercise your rights by contacting us at privacy@quali.com. Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly in accordance with applicable law or inform you if we require further information in order to fulfil your request. When processing your request, we may ask you for additional information to confirm or verify your identity and for security purposes, before processing and/or honoring your request. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. In the event that your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others) or if we are legally entitled to deal with your request in a different way than initial requested, we will address your request to the maximum extent possible, all in accordance with applicable law.

5.2. Deleting your account: Should you ever decide to delete your account, you may do so by emailing privacy@quali.com. If you terminate your account, any association between your account and personal data we store will no longer be accessible through your account. However, given the nature of sharing on certain services, any public activity on your account prior to deletion will remain stored on our servers and will remain accessible to the public.

6. USE BY CHILDREN.

We do not offer our products or services for use by children. If you are under 18, you shall not use the Website, or provide any information to the Website without involvement of a parent or a guardian. We do not knowingly collect information from, and/or about children.

7. LINKS TO AND INTERACTION WITH THIRD PARTY PRODUCTS.

We enable you to interact with third party websites, mobile software applications and products or services that are not owned or controlled by us (each a “Third Party Service”). We are not responsible for the privacy practices or the content of such Third Party Services. Please be aware that Third Party Services can collect Personal Data from you. Accordingly, we encourage you to read the terms and conditions and privacy policies of each Third Party Service.

8. LOG FILES.

We make use of log files. We use such information analyze trends and administer the Website, track users’ movement around the Website, and gather demographic information.

9. ANALYTIC TOOLS.

Our Websites and/or Mini Sites uses analytic tools to collect information about use of the Websites and/or Mini Site. These tools collect information such as how often users visit the Websites and/or Mini Sites, what pages they visit when they do so, and what other websites they used prior to coming to the Websites and/or Mini Site. We use the information we get from these tools to maintain and improve the Websites, Mini Site and our products. We do not combine the information collected through the use of these tools with personally identifiable information.

The tools we are using are:

  • Google Analytics. The Website uses a tool called “Google Analytics” to collect information about use of the Website. Google Analytics collects information such as how often users visit this Website, what pages they visit when they do so, and what other websites they used prior to coming to this Website. We use the information we get from Google Analytics to maintain and improve the Website and our products. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Website is restricted by the Google Analytics Terms of Service, available at http://www.google.com/analytics/terms/us.html/, and the Google Privacy Policy, available at http://www.google.com/policies/privacy/. You may learn more about how Google collects and processes data specifically in connection with Google Analytics at http://www.google.com/policies/privacy/partners/. You may prevent your data from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout/.
  • Hotjar. The Website uses Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our Website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy at https://www.hotjar.com/legal/policies/privacy. You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our Website and Hotjar’s use of tracking cookies on other websites on this link https://www.hotjar.com/legal/compliance/opt-out.
  • For more information about Amplitude please check https://amplitude.com/privacy
  • We reserve the right to use other analytic tools

 

10. CALIFORNIA PRIVACY RIGHTS.

California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an email to privacy@quali.com. Please note that we are only required to respond to one request per customer each year.

11. OUR CALIFORNIA DO NOT TRACK NOTICE.

We do not currently respond or take any action with respect to web browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party web sites or online services. We may allow third parties, such as companies that provide us with analytics tools, to collect personally identifiable information about an individual consumer’s online activities over time and across different web sites when a consumer uses the Site.

12. DELETION OF CONTENT FROM CALIFORNIA RESIDENTS.

If you are a California resident under the age of 18 and a registered user, California Business and Professions Code Section 22581 permits you to remove content or Personal Data you have publicly posted. If you wish to remove such content or Personal Information and you specify which content or Personal Information you wish to be removed, we will do so in accordance with applicable law. Please be aware that after removal you will not be able to restore removed content. In addition, such removal does not ensure complete or comprehensive removal of the content or Personal Information you have posted and that there may be circumstances in which the law does not require us to enable removal of content.

13. CONTACT US.

If you have any questions, concerns or complaints regarding our compliance with this notice and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us at privacy@quali.com.