A global pharmaceutical leader, partnered with a major MSP and their Application Reliability Center to streamline its cloud infrastructure provisioning and governance processes.

Challenge: Complex, Slow, and Manual AWS Environment Setup
Before adopting Quali Torque, Cloud Operations for provisioning AWS environments for development and research could take 2–4 weeks, slowing innovation. The complexity of security policies, scoping policies, compliance requirements, and scattered automation scripts created inefficiencies across teams.

• Lack of Automation maintainability: Automation was tailor made per workflow, non-reusable, and lacks modern automation frameworks
• Governance Complexity: Highly manual compliance validation
• Resource Inefficiency: Redundant efforts and inconsistent deployments
• Scalability of Automation: Each self-service catalog component requires disparate automation effort of weeks to months
• Developer Friction: Teams reliant on infrastructure specialists

Solution: MSP provider + Quali Torque = Secure, Self-Service Cloud at Scale

With Torque, the customer moved to a fully governed Infrastructure-as-Code model with reusable blueprints and AI-powered automation. Quali’s MSP partner played a critical integration role, embedding governance, security, and automation best practices into the solution.

Key Capabilities Implemented:

• Infrastructure-as-Code Orchestration Blueprints: Created standardized templates including networking, security, and IAM, enabling reusable deployments across teams.
• Self-Service Provisioning: Developers and researchers could now launch fully governed environments in minutes, no cloud expertise required.
• Policy-Driven Governance: Automated controls denied non-compliant configurations and enforced organizational standards.
• Robust Real-Time Cloud Integration: By providing a framework for pulling application, account and cloud entity data in real-time.  Input validation is optimized
• AI-Powered Workflows: Enabled Day-2 operations like drift detection, policy updates, and environment rehydration without manual intervention.

Post-Torque: Scaling Governance and Operational Excellence
After the initial rollout, the customer encountered second-order challenges associated with scaling success:

• Consistency at Scale: Blueprints needed modularization to support departmental reuse and customization.
• Governance Drift: Complex workloads required runtime enforcement and drift correction.
• User Experience: Broader adoption required a frictionless, intuitive self-service UI.
• Day-2 Lifecycle: Teams need a robust catalog of Day-2 automation workflows that can operate on currently provisioned application infrastructure across 1000s of cloud accounts. Database backups, file snapshots, power scheduling and more

This pushed the organization from implementation to operational maturity, expanding Torque’s impact across research, clinical, and production environments.

Validation: Making the Case for Change
To validate value, Quali and its MSP partner co-developed high-fidelity, real-world scenarios replicating the customers use cases:

• Recreated organizationally compliant cloud environments end-to-end.
• Demonstrated policy enforcement, teardown, and rollback in minutes.
• Used telemetry to show drift correction, cost savings, and SLA adherence.

These real-world use-case demonstrations were pivotal in shifting executive perception from feature-comparison to transformational value, enabling broad stakeholder alignment and adoption.

Business

Why Torque: Differentiation and Strategic Fit

The customer evaluated multiple solutions for environment provisioning and infrastructure automation, including traditional cloud management platforms and internal automation frameworks. Torque was selected due to clear differentiators:

• True Infrastructure-as-Code Architecture:Unlike platforms that rely on static templates or pre-configured workflows, Torque supports dynamic, modular blueprints directly from source control with full GitOps integration.
• Built-In Policy-as-Code Governance:Torque uniquely enforces guardrails at runtime using Open Policy Agent (OPA), enabling real-time compliance validation and drift remediation.
• AI-Powered Lifecycle Automation:Competing tools offered basic provisioning. Torque extended value with AI-enhanced day-2 operations including drift detection, cost optimization, and self-healing workflows.
• Robust Self-Service Capabilities: Torque enables code-based orchestration catalog item creation with high degree of re-usability across cloud automation scenarios. Significantly reducing development time for new catalog items.
• Developer-Centric UX:Torque enabled a frictionless self-service experience without requiring cloud or infrastructure expertise, critical for enabling diverse teams.

Together, these capabilities positioned Torque as a strategic control plane, not just an automation tool, supporting the customers long-term goals for cloud agility, compliance, and team autonomy.

Impact: Pharma Innovation at Speed and Scale
This project supported the customer’s strategic goal of accelerating research and product development by eliminating infrastructure delays and scaling secure cloud access across global teams. By leveraging Torque, the customer positioned itself for infrastructure agility and compliance at enterprise scale.

Supporting Resources

• Quali Torque – Infrastructure-as-Code & Automation Overview
  https://www.quali.com/infrastructure-as-code/
  Captures foundational capabilities around IaC transformation, reusable templates, and continuous governance, all central to the customer’s modernization goals.
• Quali Torque – Cloud Governance & Management
  https://www.quali.com/cloud-governance-management/
  Directly supports the narrative around policy enforcement at scale, automated compliance, and consistent delivery, key differentiators for regulated environments like pharma.
• Quali Torque – DevOps Acceleration & Developer Productivity
  https://www.quali.com/devops/
  Useful for contrasting traditional DevOps bottlenecks with the developer self‑service model enabled by Torque, relevant to both internal teams and cross‑org stakeholders.
• Scale & Optimize Software Demo & POC Environments with Torque
  https://www.quali.com/software-demo-environments/
  Dovetails with how Quali and a key MSP partner used demo‑driven value validation to prove speed, governance, and reproducibility, an important part of the customer’s case narrative.
• Quali Torque in 90 Seconds (Overview Video)
  https://www.quali.com/video-quali-torque-overview/
  Great for quick reference or embedding in web versions of the case study to preview how Torque orchestrates, deploys, and optimizes environments, perfect for executive summaries.